Welcome to Joolyoo’s support page! We are here to help you with any queries or issues you may have while using our app or shopping on our website. Our team is here to support you and provide the solutions you need quickly and efficiently.
How can we help you?
We cover a wide range of topics to ensure you have a smooth and enjoyable experience with Joolyoo. You can contact us if you need help with:
- Ordering & Shipping: Inquiries about order status, shipping information, or order tracking.
- Payment & Fees: Payment issues, available payment methods, or refunds.
- Products: Inquiries about product details, availability, or how to use them.
- Personal Account: Help updating account information, retrieving password, or logging in.
- Offers & Discounts: Get information about promotions or apply discount coupons.
- Complaints and Suggestions: We are here to listen to your feedback and help you solve any problem you encounter.
Ways to contact us
We strive to provide you with the best possible support. Therefore, we provide you with several ways to contact us:
- Email: You can email your inquiries or issues to [email protected] and we will reply you as soon as possible.
- Phone: Call us at 0555331525 to speak with a customer service representative.
- Live Chat: Use the live chat service on our app or website to get instant assistance.
- Frequently Asked Questions (FAQ): Browse our FAQ section for quick and comprehensive answers to our most frequently asked questions.
working hours
Our support team is here to serve you daily from 8:00 AM to 7:00 PM Riyadh time.
Return and exchange
If you are not satisfied with the product you purchased, you can review our return and exchange policy. We are here to ensure your complete satisfaction.
We are here to help you.
At Joolyoo, we always strive to provide the best experience for our customers. Feel free to contact us anytime, we are here to ensure that your shopping experience with us is unique and hassle-free.
